Customer Service

  • Shipping & Delivery

    Typically orders received via the shopping cart or by phone will be shipped within three business days. 

  • Returns & Replacements

    We guarantee every item we sell.  While some items like fly rods and reels have specific defined warranties, we want you to be happy with your purchase no matter what it is.  Any item returned for full credit must be shipped to Stone Creek freight pre-paid within 10 days of receipt.  Other returned merchandise is subject to a 15% restocking fee.

  • Ordering

    Office hours: 9:00 a.m. - 4:30 p.m. Mountain Time.

    The easiest way to order is through our website using the new shopping cart.  However, if you have questions or feel more comfortable placing an order over the phone, we are happy to take your call.  Our office hours are 9:00 a.m. - 4:30 p.m. Mountain Time. 

  • You can call: (970) 330-7476 or

  • Toll Free: 888-770-7476

  • Email:

  • *SPECIAL NOTE! We like to spend time with our families on holidays... Therefore when we have specials, such as the one for Black Friday and we are closed that day, we always extend our offer to those customers who prefer to call to place their order, an extra work day to allow them to take advantage of these offers.

  • Payment can be made through the website or over the phone using Visa, MasterCard, Discover.  We can also accept payment PayPal. If you prefer to pay via personal check orders can be placed by phone and checks made payable and remitted:

    Stone Creek, Ltd
    2645 64th Ave
    Greeley, CO 80634-8906

    Orders paid by check will be shipped 10 days after it has been presented to our bank.